Chello=, how can we help?
Or, choose a category to quickly find the help you need
About Chello
Chello is the cash flow insights dashboard and funding engine built specifically for your industry. It’s the CFO you always wanted, so you can stress less about crunching numbers and get back to what really matters.
Most asked questions
We understand your business and we can help your practice grow. By connecting your leading healthcare industry platforms (starting with TriZetto) with your external bank accounts & accounting software, we predict your future outcomes so you have everything under control ahead of time. But that’s not all, we’re miles ahead of traditional and neo banks because we take the time to understand your needs better – and answer them. To know more about how we compare to traditional and neo banks check this out.
If you're having trouble connecting or reconnecting your bank to Chello, please try these troubleshooting suggestions.
Location
If you're not currently in the United States, please try again when you are back in the US, or try using a VPN.
Role type
Only account admins can add a bank connection. Make sure you’re an account admin too. If you’re not, talk to the person who is, and let them connect a bank.
Accurate bank credentials
Step 1: Sign in to your Chello account and select Move Money in the left navigation
Step 2: Under the Linked Bank Accounts tab, click Link External Bank Account
Step 3: Follow the prompts to connect your account. Manually enter your bank log-on credentials instead of using pre-filled credentials
If you're still having issues, please chat with our support team via the help center. We can help troubleshoot or discuss a temporary solution.
Cybersecurity attacks, especially phishing attacks, have been on the rise. At Chello, we take the security of your personal and financial information seriously, and we're regularly investing in security measures to better protect you. Don’t you worry!
What are we doing to protect your account?
We’ve added more security controls to protect your account from scammers who could gain access to your login credentials via phishing attacks. Phishing refers to a criminal’s attempt to steal your confidential information, such as passwords or account numbers, through deceptive means. Phishers often pose as employees, third-party agents, websites, or chatbots – sometimes even impersonating Chello employees or affiliates.
What you can do to protect yourself?
Although our multi-pronged approach to security significantly reduces cybersecurity attacks, it’s important that we remain vigilant, together.
To help protect your account, please follow these best practices:
1) Navigate directly to chello.com to access your account. Scammers may create fake ads and websites that may appear in search results and look like Chello. They do this to trick you into giving them your information. You can also avoid malicious search results by adding chello.com as a bookmark in your browser.
2) Be suspicious of any emails, text messages, or calls, requesting your personal information. And don’t click on any unsolicited links or open any attachments. Contact our support team if you’re unsure if something is legitimate.
3) Make sure your devices and applications are up to date. Updates often include the latest security features to protect you.
4) Monitor your account for fraudulent activity. If you suspect that someone has gained unauthorized access to your Chello account, please change your password right away and contact our support team. Make sure you create a password that hasn’t been used on any other account.
4) If you see a possible scam, like a fake Chello website or ad, please contact our support team immediately and report it. Reporting fraud is essential for preventing and addressing cybersecurity attacks.
5) Lastly, don’t share your password and other sensitive information with others.
We give you an instant line of credit from day one. We call it Boost line of credit. It’s updated based on your business needs.
We connect your healthcare practice platform (TriZetto) directly with your bank accounts & accounting software for a more accurate overview of your business and cash flow projections. Then, we estimate a line of credit based on your situation. You can use it whenever your business calls for it.
Want to know how Boost line of credit is issued? Check this out.
We’re partnering with TriZetto Provider Solutions to give you a holistic view of your business. From day one, we unlock helpful insights for your practice. After onboarding, we connect a few times a day to make sure you have the most accurate, real-time information, insights and future predictions. If you’re already a Chello customer and want to know more, you can speak to your dedicated relationship manager by booking an appointment here.
Thanks to our integration with your external bank accounts, practice management and accounting software, we’re able to offer you:
- Impactful insights and analytics that can predict future outcomes
- Access to an instant line of credit (Boost line of credit)
- A dedicated relationship manager that understands your business and gives you personalized support to help your business grow
